Miami, Florida

Who We Are

Crowded is a financial management platform that aims to simplify finances for nonprofit organizations. Our embedded finance stack allows nonprofits to process payments, store money safely, spend transparently & comply with IRS regulations in an all-in-one platform. We believe that nonprofits deserve modern banking tools that meet their needs. That’s why we’re building a range of flexible and affordable financial solutions designed specifically for nonprofits. We offer customizable account structures and online banking services to make managing finances easy and stress-free for nonprofits.

Must be a current Florida Resident*

About the Role

We're looking for a Technical Implementation Specialist to lead the onboarding and integration experience for some of Crowded's Customers. In this role, you'll be the main point of contact between our customers and our product teams—guiding customers through platform setup, API integrations, and technical configurations to ensure a smooth, successful launch on the Crowded platform.

This is a hands-on, client-facing role that requires both technical fluency and exceptional communication skills. You'll work directly with external teams and internal teams to troubleshoot issues, document workflows, and drive implementations from kickoff to go-live. If you enjoy working at the intersection of technology and client experience, this role offers the opportunity to make a meaningful impact on how our customers get up and running with Crowded!

Qualifications

Required Skills:

• 2–4 years of experience in a technical implementation, solutions consulting, or technical onboarding role, preferably in fintech or SaaS
• Solid understanding of APIs, how they work, and how to support clients through API-based integrations
• Ability to communicate technical concepts clearly to both developers and non-technical stakeholders
• Experience writing Jira tickets and working within an agile/sprint-based environment
• Strong organizational skills with the ability to manage multiple implementations simultaneously
• Experience in onboarding customers onto complex SaaS platforms, including project management, integrations, and go-live execution
• Excellent verbal and written communication skills; comfortable with email, phone, and video communication.

Preferred Skills:

• Experience with Retool
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)